FAQ
SHOPPING INFORMATION
Where do you ship?
We ship to all countries within the European Union using local courier companies.
How much does shipping cost?
We offer a simple flat-rate shipping fee of 9 EUR for every order, no matter the destination.
Which payment methods are supported?
Currently, we accept SEPA transfers. Card payment options will be introduced soon.
What is the estimated delivery time?
You can expect your package to arrive within 3–7 business days, depending on your location.
Will I receive tracking information?
Yes. As soon as your order is shipped, we’ll email you the tracking details.
Can I cancel or return my order?
Yes, returns are accepted within 14 days of receiving your order. Please ensure the product is unused and in its original packaging.
What if something is wrong with my order?
Email us at info@villafan.eu with a description and photo of the issue. We’ll resolve it as quickly as possible.
How can I contact customer service?
Send us an email at info@villafan.eu – we’re here to help!
