Reclamation & Returns Policy
This policy outlines your rights regarding returns, exchanges, and complaints when shopping on Villafan.eu, operated by Ticorat Organization s.r.o.
- Right of Withdrawal
As a consumer within the EU, you have the right to withdraw from the purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day you receive your order.
To exercise this right, contact us at info@villafan.eu. We will provide instructions on how to return the goods.
- Return Conditions
- Products must be unused and in their original packaging.
- Return shipping costs are borne by the customer unless the return is due to a defect or error on our part.
- Refunds will be processed within 14 days after receiving the returned items.
- Reclamations / Complaints
If you receive a faulty or incorrect item:
- Contact us within 7 days of receiving your order at info@villafan.eu.
- Provide a description and photo(s) of the issue.
- We will arrange a replacement or refund depending on the nature of the issue.
- Non-Returnable Items
The following items are not eligible for return:
- Products unsealed after delivery that are not suitable for return due to hygiene or health protection reasons
- Contact
Ticorat Organization s.r.o.
Bulharská 996/20, 10100 Vršovice, Czech Republic
Email: info@villafan.eu
Effective date: 1. 1. 2024
